def upload_to_support(support_upload_pk):
    upload = models.SupportUpload.objects.select_related("file", "account").get(
        pk=support_upload_pk
    )
    upload.local_status = "Uploading"
    upload.save()

    url = settings.SUPPORT_UPLOAD_URL
    auth_header = make_auth_header(upload.account)
    info = get_ts_info()
    form_data = {
        "contact_email": upload.contact_email,
        "description": upload.description,
        "version": info.get("version", "Version Missing"),
        "serial_number": info.get("serialnumber", "Serial Missing"),
    }
    path = upload.file.full_path()
    files = {"file": open(path, "rb")}

    try:
        response = requests.post(
            url, data=form_data, files=files, headers=auth_header, verify=False
        )
    except Exception as err:
        upload.local_status = "Error"
        upload.local_message = str(err)
    else:
        if response.ok:
            try:
                tick = response.json()
            except ValueError:
                tick = {}
            upload.local_status = "Complete"
            upload.ticket_id = tick.get("ticket_id", "None")
            upload.ticket_status = tick.get("ticket_status", "Remote Error")
            upload.ticket_message = tick.get(
                "ticket_message",
                "There was an error in the support server.  Your Torrent Server is working fine, and you should contact your support representative.",
            )
        else:
            upload.local_status = "Error"
            upload.local_message = response.reason
    finally:
        upload.save()